Frequently Asked Questions

Office Hours

9:00 a.m. to 5:00 p.m. Monday – Friday, Pacific Standard Time.

Holidays: Our employees value time with their families, so we are closed on the following holidays (or closest weekday if the holiday falls on a Saturday or Sunday) Orders received will be processed on the next business day: New Year’s Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day (and Friday following Thanksgiving), Christmas Eve, Christmas Day, and New Year’s Eve.

Shipping, Exchanges & Returns

Click on these links for more information about:

  1. Shipping Options
  2. Orders, Exchanges & Returns

Manufacturing Defects

Manufacturing defects rarely happen, but if it does, we will exchange or replace the product and return it to you at our expense. Please return it to us or email photos.

Unfortunately, there isn't a perfect solution for dogs that drag their feet. We haven't found a material that will stand up to dragging and still be comfortable for the dog. Some customers use the Rugged boots and then apply Shoe Goo as wear appears. You may also coat the top and toe of the boot prior to wearing with Shoe Goo to prolong the life of the boot as the dog drags the paw.

Thanks again for shopping with us. It’s our pleasure to serve you and your dog!

Dealer Inquiries Welcome!

Please fill out the Contact Us form, email us directly at, or call 202 791 4681